What we need from you
Hey babe, we want to get your next purchase to you as quickly as possible. We need your help to keep the parcels moving quickly. All orders need your full first and last name, contact phone number and correct address including suburb and post code. Sweet, right ?
The phone number is especially important if you're overseas, just in case the courier or post office needs to contact you about the shipment. Whilst we're talking international, you should know that many countries want to ruin your day by charging extra duty or taxes on your purchase. We just need to remind you that it really is your responsibility to check the relevant laws in your country before ordering and running into trouble.
Should your order be withheld by customs or the post office, any duties, customs fees or taxes will need to be paid before they will release your order. If you refuse to pay and the order is returned to us, we will need to subtract any shipping fees from any refund or credit provided to you.
When you place your order and payment is finalised before 2pm weekdays, we expect to send your order out that same day. If you order after 2pm on a weekday or the weekend, your order will be ready for despatch the following working day.
How we send your order
Let us help you with those pesky transit times by getting your order shipped express free of charge. We consider your delivery address and the order weight and dimensions when determining the best delivery option. Any residential units where we deem a safe drop is not appropriate, will usually be sent with Australia Post for a carded pickup from the local post office.
What do you need to do to get *free express? Check out the table below :-
|Australia Post||Under $50||Under $100||Under $150||Over $150|
*Price effective 26th October 2022
For International Deliveries please proceed to checkout where a localised cost is available for the ordered items. Free shipping is available in most countries when placing larger valued orders.
We do our very best to use the most reliable and cost effective shipping providers for our deliveries. Our shipments all have tracking and you can expect to get delivery updates for each shipment. All orders leave our warehouse on the Gold Coast and delivery times will vary according to the provider we use.
As a guide regular Australia Post shipments can be expected between 3-10 days* depending on destination. Australia Post Express Post services between 1-4 days* depending on destination. For a more precise estimate, please visit the Australia Post website and use the following details - From Arundel 4214 and To your postcode for an estimate.
*Ongoing COVID-19 and weather conditions may affect delivery times both domestically and internationally. Delays can be expected on some services. See Australia Post for further information on impacted routes.
Also if no-one is home to accept your package, the carrier will either safe drop the parcel if safe to leave or will write a calling card and leave it in your letter box or door with details for arranging a re-delivery or pick up at the local post office or depot. If you want to leave instructions for a safe drop ie. "Please leave by front door", use one of the delivery lines or company name field to fill in the request whilst entering your shipping address.
Our providers give the below estimate of transit times in business days. We'd hope that every Hey Sara order gets to its destination in the stated time, but we also know that delays due to customs inspections, industrial action, peak times and force majeure can result in delays. Whilst we are absolutely devastated in late deliveries, we cannot accept liability for late or delayed deliveries.
If your parcel has not arrived after 14 days from being due, feel free to contact us for a follow up at email@example.com and we'll need your name and order number to follow up for you.
*COVID-19 and weather delays can impact delivery for international orders. Shipping times have improved so standard Air Mail services have resumed.
Air Mail Days
|New Zealand||7 - 14|
|Asia / Pacific||8 - 14|
|USA / Canada||8 - 14|
|UK||8 - 14|
|Other Countries||10 - 20|