Terms of service

OVERVIEW

This website is operated by Hey Sara. Throughout the site, the terms “we”, “us” and “our” refer to Hey Sara Pty Ltd ABN 91 622 316 241 trading as Hey Sara.

Hey Sara offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services.

 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have consented to any minor dependents using this site.

You may not use our products for any unlawful or unauthorised purpose, nor violate any applicable laws in your jurisdiction.

Any breach of these Terms may result in immediate termination of access to our Services.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. Information is provided for general reference only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time without obligation to update information.

 

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance.

 

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities.

Product availability, descriptions, and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.

Returns, refunds, and exchanges are governed by our Returns & Faults Policy and Refund Policy, which form part of these Terms.

 

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information and to promptly update your details as required.

 

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. Use of optional tools is at your own risk.

 

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to external websites. We are not responsible for third-party content, products, or services.

Any complaints or concerns regarding third-party products should be directed to the relevant third party.

 

SECTION 9 – USER COMMENTS AND SUBMISSIONS

You agree that any submissions provided to us may be used, edited, or distributed without restriction. We are under no obligation to maintain submissions in confidence or provide compensation.

You are solely responsible for the accuracy and legality of your submissions.

 

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

 

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time without prior notice.

 

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful purposes, violating intellectual property rights, transmitting malicious code, or interfering with site security.

We reserve the right to terminate access for any prohibited use.

 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All services and products are provided “as is” and “as available”, except as required under Australian Consumer Law.

To the fullest extent permitted by law, Hey Sara is not liable for indirect, incidental, or consequential damages arising from use of the Service.

Nothing in these Terms excludes rights under Australian Consumer Law.

 

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Hey Sara and its affiliates from any claims arising from your breach of these Terms or violation of any law.

 

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain in effect.

 

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us. We may terminate access at any time for breach of these Terms.

 

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our posted policies (including Purchase & Shipping Terms, Returns & Faults Policy, Refund Policy, and Privacy Policy), constitute the entire agreement between you and Hey Sara.

 

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Australia.

 

SECTION 19 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

 

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

info@heysara.com